Objectives

	Reduce Costs Publish and market via email Reduce telephone expenditure Discontinue hardware/software maintenance contracts Reduce expenditure on printer ink and paper Automate routine admin tasks such as: expenses, filing, bookkeeping, invoicing etc		Improve Communications Provide email Provide access to the internet Record, organise and share knowledge in people’s heads Communicate seamlessly (and securely) with base whilst on the train, plane or at home Produce an on-line company brochure/newsletter Develop an on-line repository for internal information Provide an on-line environment for collaboration		Enhance Customer Service Provide on-line access to order information Deal with accounts data on-line Provide on-line access to post sales service Start an on-line user group Order products and services on-line Support on-line specification and configuration
	Improve Trading Relationships Put product catalogue on-line Introduce electronic procurement		Maximise Marketing Web enable new or existing brands Conduct and publish opinion surveys Collect and publish industry research Publish customer testimonials		Grow Revenue Do a great job capturing customer needs Provide 24 hour, 365 day on-line access to product & service details Order products and services on-line Introduce electronic marketing & advertising Build on-line partnerships to deliver combined services Provide computer based sales tools ie sales forecasts, contact mgt, on-line catalogues, presentations etc.
	Protect Revenue Set-up resilient and verifiable computer data back-up